Your investment in D365 (ERP and CRM) is too significant to be undermined by poor user experience. We transform these complex systems into streamlined, role-based workflows that secure your bottom line.
Traditional D365 implementations often deliver immense power but overwhelming complexity. Employees find the system rigid, difficult to navigate, and not aligned with their daily tasks, leading to data errors, resistance, and ultimately, a less than ideal ROI.
We apply Human-Centered design to enterprise scale. We don't just configure modules; we redesign the user journey. By ensuring D365 is intuitive, compliance is easy, and data entry is painless, we convert technical capability into measurable business efficiency.
IT Strategy & Operations Focus: Full-lifecycle implementation of D365 modules (Finance, Sales, Operations, Customer Service). We focus on on-time, in-budget delivery through rigorous project management and control.
UX Strategy & Adoption Focus: Strategic design of interfaces that drastically reduce complexity. We tailor views, dashboards, and fields to show each employee only the data and actions relevant to their role, maximizing focus and data accuracy.
Using in-depth user research (from the UX team) to map existing business processes. We then redesign and optimize these workflows within D365 to eliminate bottlenecks and enforce efficient, compliant data governance.
Building bespoke, simplified applications (Canvas/Model-Driven Apps) using the Power Platform that serve as intuitive front-ends for complex D365 tasks, further simplifying the user journey and increasing user adoption.